Key Account Manager Europe – Utrecht area

Overzicht

As Key Account Manager Europe, you are responsible for the coordination and development of a pan-European Visual Merchandising project. Our client is a major global brand in sports & fashion apparel and footwear.

European Sales Influence (ESI) is a cooperative of leading full-service Fieldmarketing & Sales agencies that help international brands to boost their sales by offering bespoke and effective field services throughout 35 countries in Europe in addition to state-of-the-art digital solutions. ESI supports clients to engage their consumers by creating & realizing sustainable brand experiences, understanding the specific demands of the individual European markets.

Together with our pan-European Key Account director, you will act as a central point of contact for our clients and country teams, support with the development of the project and with all operational tasks on a European level.

Tasks and Responsibilities

• Operational responsibility for a pan-European client project
• Sustain and nurture key client relationship through understanding of clients’ needs and requirements and prepare customized solutions
• Acting as one of the main point of contacts between key client and internal country teams
• Pan-European Coordination and Operational Management of back office teams and partner teams
• Collaborate with and supervise the account teams in all countries
• Define quality standards, processes and structures that enable account teams to fulfill the project SLAs
• Identify, develop and implement process improvements
• Performance tracking and KPI Management to ensure that key clients’ needs are met
• Measuring target performance and control quality of all relevant countries
• Coordinate cross-country communication and flow of information to ensure seamless service delivery through all account teams involved
• Compiling reports on account progress, KPIs, and forecasts for client and account teams
• Planning, preparation and execution of regular meetings or calls with client and internal account teams

Requirements

• 5+ years of experience as Account Manager or Senior Project Manager

• Industry related experience in managing international and cross-divisional projects, driving results and deliver on milestones and SLAs
• Ability to work tactically & strategically to drive & respond to business performance
• Excellent communication and presentation skills in large or small group settings
• Ability and interest to travel
• Bachelor’s degree in Business Administration, Marketing, Sales or related field
• Proficient in all Microsoft Office 365 applications
• The ability to build rapport with key clients
• The ability to handle multiple client accounts
• Strong negotiation and leadership skills
• Exceptional customer service skills
• Excellent communication skills

Tools

• MS Microsoft Office 365 (Especially Microsoft Teams, Excel and PowerPoint)
• Usage of Project Management applications or reporting systems
• (Basic) PowerBI knowledge is an advantage
• Fluent in English

Our offer

• Remote workspace
• A dynamic and innovative team
• Flexible 40 hour work week with working time models and independent work environment
• Intensive exchange with colleagues from all around Europe
• Room for own ideas and new approaches
• Pleasant working atmosphere
• Internal development opportunities

We look forward to receiving your application in English. If you would like to discover more about ESI, check out our website www.esi-partners.com.

ESI is able to offer you an interesting role within a highly motivated team, together with open communication structures. Interested in joining our team? We are looking forward to receiving your complete application. Your contact is: Alessa Begemann, alessa@esi-partners.com

Apply now, we are excited to meet you!